Mike McKenna posted this entry on Nov 30, 2011

Really, Really, Really Bad Contingency Planning

A few minutes ago, I logged on to my online banking account (well, I attempted to). Turns out there was something wrong.

That, in and of itself, is no big deal. Stuff happens—we know this first hand. But when something goes wrong, there should be a nice, gentle let-down. Something like the "Tumblr goes down" error page. But what I just got today was a real disaster, courtesy of Eastern Bank. This kind of thing should never, ever show up during a user experience:



For a banking institute which boasts a balance sheet like this, it’s a bit frightening to see an error message like the one above show up. Let’s see if they hear our chatter…
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